Terms of Service

Bookings

Bookings are made directly with us on WhatsApp (+357 97 526513), Telegram (@OnlyCyprusInterCity), by phone or by email at info@onlycyprusintercity.com. Your booking is confirmed once we reply in writing with the agreed price, the pickup time, the pickup address and the vehicle class. Until you receive that written confirmation, no transfer is reserved.

We answer booking messages 24 hours a day, every day of the year, and normally reply within a few minutes.

Prices

Prices published on this website are indicative starting prices for standard daytime private transfers. Your final price is confirmed in writing during booking and may vary with the exact pickup and drop-off address, the time of day and vehicle availability.

Once confirmed, that price does not change. It includes the driver, the vehicle, fuel, motorway tolls, Meet & Greet at the airport, flight monitoring, child seats and luggage. There are no metered fares and no surge pricing. Different tariffs apply to daytime and nighttime transfers and are included in the confirmed price.

Payment

Payment is made directly to your driver at the end of the journey. We accept cash in euro (EUR), bank cards and Revolut. No deposit and no card details are required to reserve a transfer. Business clients can request a itemised invoice or monthly account billing before travelling.

Flight monitoring & waiting

We monitor your inbound flight and adjust the pickup time automatically at no extra charge, whether you land early or late. Airport arrivals include 60 minutes of free waiting from the actual landing time (90 minutes on VIP bookings). Non-airport pickups include 15 minutes of free waiting.

Cancellations

You can cancel or change any booking free of charge up to 24 hours before the pickup time — simply message us on WhatsApp or Telegram. Because nothing is paid upfront, there is nothing to refund.

Cancellations made less than 24 hours before pickup, and no-shows where the passenger cannot be reached at the agreed pickup point, may be subject to a fee covering the driver's journey. We always tell you about any such fee before applying it. Cancellations caused by a cancelled, diverted or heavily delayed flight are never charged.

Luggage, child seats and passengers

Please tell us the number of passengers, the amount of luggage and the age of any children when booking, so the correct vehicle is assigned. Infant, child and booster seats are fitted before pickup and are always free of charge, in line with Cyprus child-restraint law. Oversized items such as golf bags, bicycle boxes, wheelchairs and pushchairs are carried when declared in advance.

Vehicles & drivers

All transfers are operated with our own Mercedes-Benz fleet, by professional drivers holding the permits required to carry passengers in the Republic of Cyprus. Every vehicle is licensed for private passenger transport and carries commercial passenger insurance. Vehicle assignment (E-Class, S-Class or V-Class) is confirmed at the time of booking; if a vehicle becomes unavailable we provide an equivalent or better class at no extra cost.

Conduct & safety

Seat belts must be worn by every passenger. Smoking is not permitted in our vehicles. Drivers may decline or end a journey where passenger behaviour makes safe driving impossible.

If something goes wrong

If any part of your transfer does not match what we confirmed, tell us on the same WhatsApp or Telegram thread. Our dispatcher/operator handles complaints directly and we aim to resolve them within 24 hours. Governing law is that of the Republic of Cyprus.

Contact

For questions about these terms, contact ONLY Cyprus InterCity on WhatsApp +357 97 526513, on Telegram, or by email at info@onlycyprusintercity.com.